Return Policy

Nobody gets it right all time, so we are happy to offer the following return policy:

  • Tracks Hobbies will accept returns for unopened, unused merchandise within 30 days from date of purchase.*
  • Purchases made by credit card are refunded via credit card. 
  • Cash refunds will be offered for any purchase under $50.00.  Thereafter, cash refunds will be issued via store credit (Tracks Hobbies Gift Card). 
  • All returns require a customer receipt.  Tracks Hobbies can look up purchase data for all customers that have established an account with us.  
  • For on-line purchases, customer is responsible for all shipping charges.  Credits will be issued after merchandise inspection determines item(s) have arrived back to Tracks Hobbies in saleable condition. 

*Some exclusions apply;  Ask a Staff Member for details.

 

MANUFACTURER DEFECTS

If a customer experiences a product issue resulting from a manufacturer defect, the customer needs to contact the manufacturer directly for a refund.  Tracks Hobbies will make every effort to help facilitate this return, but ultimately the manufacturer maintains exclusive discretion on whether a refund will be granted.