Nobody gets it right all time, so we are happy to offer the following return policy:
- Tracks Hobbies will accept returns for unopened, unused merchandise within 30 days from date of purchase.*
- Purchases made by credit card are refunded via credit card.
- Cash refunds will be offered for any purchase under $50.00. Thereafter, cash refunds will be issued via store credit (Tracks Hobbies Gift Card).
- All returns require a customer receipt. Tracks Hobbies can look up purchase data for all customers that have established an account with us.
- For on-line purchases, customer is responsible for all shipping charges. Credits will be issued after merchandise inspection determines item(s) have arrived back to Tracks Hobbies in saleable condition.
*Some exclusions apply; Ask a Staff Member for details.
If a customer experiences a product issue resulting from a manufacturer defect, the customer needs to contact the manufacturer directly for a refund. Tracks Hobbies will make every effort to help facilitate this return, but ultimately the manufacturer maintains exclusive discretion on whether a refund will be granted.